COVID-19 Travel Advisory
Facing the COVID-19 outbreak and its impact on travel arrangements, Vietnam Airlines hereby provides passengers with the below latest travel updates.
Ticket change or cancellation: For booking Vietnam Airlines international flights on or before 24 March 2020, customers can rebook a new flight and the new travel itinerary must be completed by 31 December 2020. Fare differences have to be settled by customers. Please refer to the
details announced by Vietnam Airlines.
For more details regarding international and domestic flights ticket change and refund policy, please refer to
Vietnam Airlines’ official announcement.
If your booking is made via hutchgo.com, please kindly email us to
cs@hutchgo.com for assistance. By stating clearly of your booking number and departure date on the email subject, we will reply you as soon as possible to ensure our customers to receive timely assistance. As airlines have been continually reviewing their policies, we will handle customer’s cases based on different airlines’ policies and we will charge HKD420 handling fee per ticket. We recommend you to contact us at a later stage to ensure we have the latest travel policies and information if you are not going to travel within the next two weeks. Please feel free to refer more details at
our FAQ page.
Terms and conditions apply for the above travel updates
Latest information as at 8 Apr 2020