Additional Terms & Conditions for “Hong Kong – Taipei Round Trip Ticket” Redemption
- Members must ensure that the names input on FORTRESS’s website/ App and hutchgo.com are exactly the same as the full name on passengers’ valid travel document, otherwise the passenger would not be able to board the flight successfully.
- Each member can only redeem one set of air-ticket in the campaign using the redemption code, and each passenger can only reserve one air ticket. If anyone is found to have more than one air ticket reserved under same name, FORTRESS and hutchgo.com would cancel the flight booking without prior notice.
- Members agree to disclose the personal information of the passengers to Fortress and hutchgo.com for air ticket redemption purpose of this campaign.
- If member requests a return and refund of goods after redeeming the air ticket, and the member does not have sufficient i-Coins value to return, Fortress would deduct the value of incurred i-Coins (with each of the i-Coins valued $40) from the refund amount.
- Flight ticket is provided by Fortress in form of one unique redemption code.
- The ticket redemption code is only applicable for ONE economy class round-trip flight ticket from Hong Kong to Taipei redemption, with designated carriers and is subject to seat availability of the preferred travel dates. Please note that the eligible winner cannot choose the carrier or specific flight time upon the redemption. Redemption is subject to seat availability of the preferred travel dates. In case of dispute, A.S. Watson Retails (HK) Ltd. (FORTRESS) and Hutchison Travel Limited reserves the right of final decision.
- Designated carrier for round trip ticket from Hong Kong (HKG) to Taipei (TPE) is China Airlines (CI).
- Members must redeem their air tickets on hutchgo.com within the validity period, which is from September 1, 2025, to 29 December, 2025 (including the first and last day), using the redemption code provided in the redemption notification email.
- Travel Period is from 1 September, 2025 to 30 June, 2026, except blackout period and is subject to seat availability of flights.
- Blackout Period: 1-8 Oct 2025, 16-31 Dec 2025, 1-2 Jan 2026, 13-20 Feb 2026, 2-8 Apr 2026, 1-2 May 2026.
- Ticket Validity is 2-7 days.
- Each ticket includes one minimum allowance of checked baggage provided by the selected carrier.
- The ticket redemption code is not applicable for any applicable taxes, cost of levy, fuel surcharges, Hong Kong Airport construction fee, blackout period/ special date surcharge and administration fee of hutchgo.com. Passengers are required to settle the relevant costs. For more details, please refer to the hutchgo.com website. (https://www.hutchgo.com.hk/FortressiCoinJourneyAwaits/index.html).
- All flight tickets booking must be made at https://www.hutchgo.com.hk/FortressiCoinJourneyAwaits/index.html
- Redemption must be done at least 10 working days before flight departure.
- Any unused services, refund is not applicable and not valid for exchange of other services. Any expired or invalid redemption code will not be re-issued.
- Flight Tickets cannot be transferred and cannot be exchanged for cash or cash equivalent.
- Once the redemption is confirmed, amendment, refund or rebook is not allowed.
- The redemption code is non-transferable, non-refundable and cannot be sold on any channels. Change of travel destination is also not allowed. This voucher is for one-time redemption. It cannot be used in conjunction with other hutchgo.com promotional offers and is not redeemable for cash or cash equivalent items.
- Redemption code will not be reissued once distributed. Redemption code obtained through unauthorized channels or modified, copied, forged, damaged or tampered with in any way will be deemed void. Any voucher code that does not match the records of hutchgo.com database system will not be accepted for offer redemption.
- You must not store the redemption code in a data retrieval system outside of the redemption website; or reproduce, copy, change or publish the redemption code in any form or by any means; or misuse redemption code. Any of the foregoing acts is a violation of the terms and conditions, which may result in the rejection or cancellation of the relevant redemption code. All consequences, losses and/or damages shall be borne by you, and Hutchison Travel Limited (hutchgo) will not be responsible or bear any legal responsibility.
- If the redeemed ticket fails to depart or stay due to any force majeure factors (such as flight cancellation, rescheduling, failure to leave the country or compulsory quarantine caused by pandemic), A.S. Watson Retails (HK) Ltd. (FORTRESS) and Hutchison Travel Limited is not responsible for any loss and will not make any refund or compensation of the redemption code used.
- If member fails to present valid personal identification and related travel documents or is rejected by immigration for any other reason, A.S. Watson Retails (HK) Ltd. (FORTRESS) and Hutchison Travel Limited shall not be held liable.
- All details are for reference only and subject to change without prior notice. Please call hutchgo.com (852) 3192 0900 for any enquiries.
- A.S. Watson Retails (HK) Ltd. (FORTRESS) and Hutchison Travel Limited reserve the right to alter or terminate the above offers and amend the terms and conditions herein at any time.
- A.S. Watson Retails (HK) Ltd. (FORTRESS) and Hutchison Travel Limited reserve the right of final decision on all matters relating to this flight ticket.